Last updated: 20/10/2025

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Surrey Xmas Trees (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our websites:
surreyxmastrees.com, surreychristmastrees.com, or surreychristmastrees.co.uk.

If you have any questions about this policy, please contact us at info@surreyxmastrees.com.

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1. Information We Collect

We collect personal information that you provide directly to us when you:

• Place an order for a Christmas tree or related product

• Complete an enquiry or contact form

• Sign up to receive marketing emails

​The personal data we may collect includes:

• Name

• Email address

• Phone number

• Delivery and billing address

• Payment details (processed securely through our payment provider)

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We also collect certain information automatically through cookies and similar technologies (see our Cookie Policy for more details), such as:

• IP address

• Browser type and device information

• Pages visited and time spent on our website

You can manage or disable cookies through your browser settings.

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2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Handle customer enquiries and provide support

• Send you updates or promotional offers (only if you’ve opted in)

• Comply with legal and tax obligations

We do not sell your personal data or use it for unrelated analytics or profiling.

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3. Data Sharing

We do not share your personal information with third parties except as necessary to provide our services. This includes:

• Payment processing via our secure payment partners

• Delivery coordination using our in-house managed delivery app, Lionwheel

All third parties we work with are required to handle your data securely and in compliance with the law.

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4. Data Protection and Security

Our website is hosted on the Wix platform, which includes SSL encryption and secure data storage. Access to personal information is limited to authorised staff who need it to fulfil orders or manage customer support. While we take reasonable measures to protect your data, no online service can be 100% secure.

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5. Data Retention

We keep customer data on record for as long as necessary to:

• Maintain accurate business and tax records

• Provide customer support for past orders

• Meet our legal and accounting obligations

Marketing and communication preferences are kept until you unsubscribe or ask us to delete your information. If you would like your personal data removed, you can request deletion at any time by contacting info@surreyxmastrees.com.

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6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Object to or restrict how we process your data

You can opt out of marketing emails by clicking “unsubscribe” in any email or by contacting us directly. If you are not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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7. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “last updated” date.

 

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 info@surreyxmastrees.com