Welcome to Surrey Xmas Trees ("we," "us," "our"). By accessing or using our website, www.surreyxmastrees.com (“the Site”), and purchasing Christmas trees and related products, you agree to comply with these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use the site.

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1. About Us
Surrey Xmas Trees is a seasonal business based in the United Kingdom, specialising in the sale of fresh, perishable Christmas trees. We offer delivery services across Greater London & Surrey with all products available exclusively for UK customers.

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2. Acceptance of Terms
By using the site, placing an order, or registering, you agree to be bound by these Terms. We reserve the right to update or amend these Terms at any time, and any such changes will be posted on this page. Continued use of the Site after such changes constitutes your acceptance of the revised Terms.

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3. Modifications to the Service and Prices
Prices for our products may change without notice. We reserve the right to adjust prices at any time. We may modify or discontinue the service (or any part of it) without prior notice. We will not be liable for any changes, price adjustments, or the suspension or discontinuation of our services, whether to you or any third party.

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4. Products and Availability
Our products, including Christmas trees and related items, are offered exclusively through our online platform. Availability is subject to stock and demand, and we reserve the right to limit the quantities of products available for purchase. All product descriptions, prices, and other product-related information are subject to change without notice. While we strive to display our products accurately, we cannot guarantee that the colours and images shown on your monitor will be completely accurate. We reserve the right to discontinue or modify any product or service at any time without liability.

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5. User Age and Account Creation
You must be 18 years or older to place an order with us. By using the Site, you confirm that you are of legal age. We do not allow users to create an account on the Site. All purchases are made as guest transactions.

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6. Payment and Currency
We only accept payment through PayPal, Google Pay, Apple Pay & card payment, all transactions are conducted in GBP (£). Payment must be made in full at the time of purchase. Your order will not be processed until payment is confirmed.

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7. Returns and Refunds
Due to the perishable nature of our products, returns are only accepted under the terms outlined in our Returns Policy. We will not accept returns for products that are no longer in their original condition, or if the product has been opened or used. If you receive a faulty or damaged product, please contact us within 48 hours of delivery, and we will work to resolve the issue according to our Returns Policy.

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8. Use of the Site
You may not use the Site to promote, advertise, or offer goods and services for sale. The Site is intended solely for the purchase of Christmas trees and related products. You may not sell, transfer, or otherwise share your account or profile with any third party. You may post reviews and photos of the products you have purchased on the Site, provided they are in compliance with our content guidelines.

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9. Third-Party Links and Advertising
Our website may include links to third-party sites, such as social media platforms, which are not owned or controlled by us. We are not responsible for the content, policies, or practices of these third-party sites. We do not permit third-party advertisements on our platform.

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10. Liability Limitations
To the fullest extent permitted by law, our liability for any claims arising from the use of the Site, or the purchase of products, shall be limited to the amount paid by you for the relevant products or services. We shall not be liable for any indirect, special, incidental, or consequential damages arising from your use of the Site.

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11. Dispute Resolution
In the event of a dispute, we encourage you to contact us to attempt to resolve the issue informally. If informal negotiations do not resolve the dispute, the matter will be referred to arbitration, and any decision made by the arbitrator will be binding.

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12. Privacy Policy
By using the Site, you agree to the collection and use of your personal information in accordance with our Privacy Policy, which can be viewed at [insert link to Privacy Policy]. We do not send SMS messages to customers.

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13. Governing Law
These Terms are governed by the laws of the United Kingdom. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in the UK.

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14. Cancellation of Orders
We reserve the right to cancel any order at any time, even after payment has been made, for reasons including, but not limited to, stock unavailability, delivery issues, or customer violations of these Terms.

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15. Contact Information
For any questions regarding these Terms, or to resolve any issues with an order, please contact us at:

Email: info@surreyxmastrees.com

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14. Modifications to the Service and Prices
Prices for products may fluctuate without prior notice. We reserve the right to modify or discontinue the products or services offered through the Site at any time. We are not responsible for any price changes or service modifications, and we will not be liable for any consequences that result from such actions.

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15. Products and Services
Certain products, including Christmas trees and accessories, are available exclusively through our online platform. These items may have limited stock, and returns or exchanges are only allowed in accordance with our Returns Policy. We make every effort to accurately display the colours and sizes of our products, but cannot guarantee that your device will render the colours exactly as they appear on our Site. We reserve the right to limit sales of products to any individual, region, or jurisdiction at our sole discretion, and we may refuse or limit sales at any time without liability.